Question 1

How do I place an order?

Accepted Answer

To place an order with us, simply follow these steps:

🐇 Send Us an Email - All orders must be placed through email at Stickerbunnies@gmail.com. When reaching out, provide us with the details of your order.

🐇 Include Order Details - For each design you're interested in, please specify:
Material Type
Finish Type / Laminate
Dimensions
Quantities

🐇 Provide a Shipping Address: To ensure accurate shipping costs, include your shipping address in your email.

🐇 PayPal Address (if different): If your PayPal address differs from the email you're contacting us from, please provide it for invoicing purposes.

🐇 Tentative Deadline Date: While we strive to accommodate deadlines, please note that providing a tentative deadline date allows us to assess feasibility. We'll confirm in our response whether your deadline is possible.

We will respond to your inquiry within a few days and guide you through the ordering process.
We look forward to bringing your sticker visions to life!

Question 2

What is the minimum order (MOQ) of sticker orders?

Accepted Answer

Basic white vinyl stickers/sticker sheets do not have minimum order requirements.

For stickers/sticker sheets printed on specialty vinyl (everything other than standard white vinyl), which includes holo, clear, transfer/peeker, etc., the minimum order quantity (MOQ) is 10.

Question 3

Can I order samples of my designs?

Accepted Answer

Yes! With our low minimums, you can order a single sticker of each of your designs to try out our services. Please be advised that this can slow down your order time though!

Question 4

How do I order + submit files for multiple designs?

Accepted Answer

When ordering, list out what your designs are called, what materials you'd like to use, and the sizes. We use this information to build your cut paths and create your invoice.

🐇 To submit multiple files, you can email us ZIP files or create a Google Drive folder and send us a link (be sure to allow viewing).

Question 5

How long will it take to make my order?

Accepted Answer

For the majority of orders, the standard production turnaround time is 10-14 business days. Please note that this timeframe does not include shipping time. However, production time may vary depending on our workload, the size of your order, and any holidays or conventions.
Having a large mixture of vinyls and laminates may increase the production time.
If you have an event or time-sensitive project, please contact us before placing an order to see if we can fulfill your order by your deadline.

Question 6

Can I purchase my B-grade stickers?

Accepted Answer

Yes, you can! We offer B-grade stickers as an add-on to your purchase. 
All orders will have excess printing, so in an effort to reduce waste, you can opt-in to receive your excess stickers that did not pass the QC process. That said, you will always receive some extra stickers when possible free of charge, regardless of your decision to opt-in or out for B-Grades.
🐇

Please note the following details regarding B-grade stickers:
Opt-in/Opt-out - Unfortunately, since we are not making a profit on these, we cannot allow you to choose which you would like. You either opt-in to receive all or opt-out to receive none. We cannot provide a quote in advance. If your B-Grades are in excess of 10% of your order, we will email you again to ensure that you would like to purchase them before shipping.

Pricing - B-grades are priced by weight and range from 30% to 50% of their original price.

Examples of B-grades include -
🐇 Excess A grades. This is most common. We always over print to ensure your order has enough A quality stickers to ship. Sometimes, none of them are actually B-grades, just excess A. 
🐇 Small scratches. Scratches in the ink.
🐇 Holo break. Holographic vinyl has a split down the center and as a result a few of every printing end up with a line under the print. 
🐇 Small dust. Dust stuck under the laminate.
🐇 Incorrect finish. We messed up and laminated it gloss when it was supposed to be matte!
🐇 Missing white ink. We forgot to turn white ink on! oops!

We deem some stickers as unsellable (F-Grade) and will NOT include these in B-Grades:
🐇 Missing laminate
🐇 Exposed adhesive 
🐇 Hair under laminate
🐇 Ink splashes over the artwork
🐇 Color banding. Sometimes when the ink is low, the printer will print gaps that appear as bands in the artwork.

Question 7

Can I see a production proof before ordering?

Accepted Answer

As a small operation, we are unable to offer production proofs for every order due to resource constraints.
While offering proofs would extend our turnaround time for your order, they are available upon request.

Question 8

Can I place a reorder of a sticker you've already printed for me?

Accepted Answer

Absolutely! We keep a backup of all your files, making it easy for you to reorder designs you've previously sent us. Reorders will be an exact reprinting of your previous order.
If you've made updates to the artwork, please provide us with the new files before printing.

Question 9

How long will it take to get a response to my email?

Accepted Answer

We aim to respond to all emails as soon as we can, but please understand that we are a small team - so response times may vary depending on our workload and any ongoing events, such as convention weekends.

Normal Response Time: Emails typically receive a response within a few business days. However, please note that as we have a small team, there may be slight delays because our Email staff is also our Production staff, so we're also working on customer orders.
Please refrain from bumping your email if you're worried about receiving a quick response. Responding to your own email bumps it to the top of our inbox, causing it to appear as a brand new email. We strive to answer emails in the order they are received, so responding to your own email may unintentionally push your email to the bottom of the list of emails we need to respond to.

Convention Weekends: During convention weekends, our team may be out of town, resulting in longer response times. Emails will be addressed after convention hours or once the team has returned from the convention. We appreciate your patience during these periods!

If you have urgent inquiries regarding due dates or deadlines, feel free to reach out to Head Bun (Chrispy) or one of the other mods in our Discord server. Simply provide your email address, and they'll be able to assist you promptly.

Rest assured, we strive to answer emails in the order they are received, ensuring fair and efficient communication for all our customers!

Question 10

When do I get an invoice?

Accepted Answer

We handle all invoicing via PayPal. From there, you can choose to pay via your own PayPal funds or with a debit or credit card.

As a small team, we optimize our time by batching tasks. When we're not engaged in hands-on production, we take time to answer emails or send out invoices. While we strive to send invoices as early in the production process as possible, our batching process may result in invoices being sent closer to when your order is ready to ship.

Once a team member notifies you via email that your order is in the queue, rest assured that it is being processed. Your invoice may arrive the next day or the next week, but your order remains in the queue. So, don't worry if your invoice doesn't arrive immediately right away.

Frequently Asked Questions